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List of Ombudsman in South Africa that can help with any complaints you may have

List of Ombudsman in South Africa that can help with any complaints you may have

Here is a complete list of Ombudsman in South Africa which will help with anything from Banking and pension payment issues to banking, sectional title, credit and even vehicle related issues.  When to contact the Ombudsman. (below are a few examples)

What is an OImbudsman? An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints.

A. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you.

B. If the claimed amount or the policy amount differ substantially from your payout and you do not understand the fees/disbursements or other charges on the statement.

C. If you have used all of the internal processes to attempt to resolve your complaint/query and are still dissatisfied or it still remains unresolved.


  1. With banking problems: the Ombudsman for Banking Services is Reena Steyn.


  1. With COMMUNITY SCHEME-RELATED problems: The Community Schemes Ombud Service is a statutory dispute-resolution service for owners and residents of community schemes, including sectional title schemes, share block companies, homeowners’ associations and schemes for retired persons. The chief ombuds are Advocate Seeing Letele.


  1. With CONSUMER-RELATED problems: The National Consumer Commissioner is Ebrahim Mohamed.


  1. The Consumer Goods and Services Ombud Is Advocate Neville Melville. This is a Voluntary dispute-resolution scheme that has jurisdiction only over retailers, wholesalers and manufacturers that have agreed to subscribe to the consumer goods and services industry Code of Conduct.
  1. With Credit Transaction problems: the credit Ombud is Nicky-Lala-Mohan.
  • MaxiCall: 0861 662 837
  • Telephone: 077 781 6431
  • Fax: 086 674 7414
  • Post: PO box 805, Pinegowrie, 2123
  • Email:
  • Website:


  1. With Debit Counselling problems: The national credit regulator also deals with disputes that are not resolved by the credit ombud. The chief executive officer is Nomsa Motshegare.


  1. With Fiduciary problems: The Fiduciary Institute of Southern Africa (FISA) is a self-regulating body in fiduciary matters, such as wills, trusts, and estate planning. The chairperson of Fisa’s governing council is Ronel Williams.
  • Telephone: 082 449 2569
  • Post: PO box 67027, Bryanston, 2021
  • Email:
  • Website:


  1. With Financial advice problems: the ombud for Financial Services Providers is Noluntu Bam.


  1. With Investment problems, The financial Service Board, which is headed by Dube Tshidi, regulates the financial services industry.
  1. With Life Assurance problems: The ombudsman for Long-term insurance is Judge Ron Mclaren.
  1. With Medical Scheme problems; The Council For Medical Schemes is a Statutory body that supervises medical schemes. The acting registrar of Medical Schemes is Dr Sipho Kabane.
  1. With Motor Vehicle problems: The Motor Industry Ombudsman is an independent institution that resolves disputes between the motor and related industries and their customers. The ombudsman is Johan van Vreden.
  1. With Retirement Fund problems: The Pension Funds Adjudicator Is Muvhango Lukhaimane.


  1. With Short-Term Insurance problems: The Ombudsman For Short-term Insurance is Advocate Deanne Wood.


  1. With Tax Problems: The Tax Ombud is Judge Bernard The Tax Ombud Can help you to resolve administrative and procedural problems with the South African Revenue Service.

28 Responses to “List of Ombudsman in South Africa that can help with any complaints you may have”


    Hello I have a query here I went to the Department of Labour in Braamfontein to get feedback for my Compensation as they said I should comeback on the 31st of May as I marked two years of injury.When I get there they told me that they are not going to pay me my disability percentage they don’t pay for it.

    my concern is in my final medical report the Doctor did not state the percentage he only wrote no further treatment needed since he has stopped me in seeing the physiotherapist.So I need Legal assistance or advise.

    contact details:(064 075 8876)

    Z.P Nkomane

  2. Ramafalo Sydney says:

    Who deals with defending patients at public hospital

  3. Mike Georgiev says:

    Good day.
    I have I complain against the home affairs. I don’t know if you deal with government offices.
    In short. I applied for citizenship in 2010. It took 6 years to get it. From December 2016 the Home Affairs can’t organize itself to handle the citizenship documents to probably 500 people. Soon it will be 2 years since we got citizenship but there’s no sign of getting the citizenship document.
    If you deal with such an issues please investigate.
    Kind regards.

  4. Which Ombudsman assist when you are pensioned with certain benefits from one company and the said company is sold to another company and the new company refuses to honour such benefits? 0218728911 / 0849095404

  5. Monde says:

    Department of Defence taking too long to do administration for payment when you resign.
    I resigned end of April 2018 up to date my pension is not yet paid, I getting to debt due to their delay, assistance please.

  6. Elshinette says:

    Good day

    I am looking for a contact number / email address to logg a complaint about Translux / Autopax Passenger Services.

    Could you please assist

  7. Lebo says:

    The Builder won’t finish my house, playing cat & mouse game when I ask him about glazing COC & plumbing COC.please help with all the info that I need that will force him to finish his work and to get those COC.

  8. James Theodore albertyn says:

    How do I complain about a retirement annuity policy who was made payed up by liberty life without my consent 10months age 55 after paying you discover your policy stop grown.
    You have been paying every month for more the +-20 years.

  9. Isabella Linda says:

    I need help with my late husband surplus funds. He worked for 34yrs for a food company in Isando.Don’t know what to do now.

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