Here is a complete list of Ombudsman in South Africa which will help with anything from Banking and pension payment issues to insurance, sectional title, credit and even vehicle related issues.  When to contact the Ombudsman. (below are a few examples)

What is an OImbudsman? An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints.

A. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you.

B. If the claimed amount or the policy amount differ substantially from your payout and you do not understand the fees/disbursements or other charges on the statement.

C. If you have used all of the internal processes to attempt to resolve your complaint/query and are still dissatisfied or it still remains unresolved.

If you think you have been a victim of a scam please read the following post regarding identifying scams of various types and how to respond. How to Identify scams and the remedies >>

As the financial services industry attempts to trace the beneficiaries of the R88 Billion in unclaimed benefits to distribute to the rightful beneficiaries, there are those criminals and unofficial operators waiting to take your money in this largely unregulated area. Watch this video of Devi Sankaree Govender who caught one of these guys out. It will give you a good idea of what to look out for.

Read post and watch the video

1. With banking problems: the Ombudsman for Banking Services is Reena Steyn.

• Sharecall: 0860 800 900
• Telephone: 011 712 1800
• Fax: 011 483 3212
• Post: PO Box 87056, Houghton, 2041
• Email: info@obssa.co.za
• Website: http://www.obssa.co.za

2. With COMMUNITY SCHEME-RELATED problems: The Community Schemes Ombud Service is a statutory dispute-resolution service for owners and residents of community schemes, including sectional title schemes, share block companies, homeowners’ associations and schemes for retired persons. The chief ombuds are Advocate Seeing Letele.

• Telephone: 010 593 0533
• Fax: 010 590 6154
• Post: 63 Wierda Road East, Wierda Valley, Sandton, 2196
• Email: info@csos.org.za
• Website: http://csos.org.za

3. With CONSUMER-RELATED problems: The National Consumer Commissioner is Ebrahim Mohamed.

• Toll-free: 0860 003 600
• Telephone:012 428 7000
• Fax: 086 758 4990
• Post: PO Box 36628, Menlo Park, 0102
• Email: Complaints@thencc.org.za
• Website: http://www.thencc.gov.za

4. The Consumer Goods and Services Ombud Is Advocate Neville Melville. This is a Voluntary dispute-resolution scheme that has jurisdiction only over retailers, wholesalers and manufacturers that have agreed to subscribe to the consumer goods and services industry Code of Conduct.

• Sharecall: 0860 000 272
• Fax:086 206 1999
• Post: PO Box 3815,Randburg, 2125
• Email: info@cgso.org.za
• Website: http://www.cgso.org.za

5. With Credit Transaction problems: the credit Ombud is Nicky-Lala-Mohan.

• MaxiCall: 0861 662 837
• Telephone: 077 781 6431
• Fax: 086 674 7414
• Post: PO box 805, Pinegowrie, 2123
• Email: ombud@creditombud.org.za
• Website:http://www.creditombud.org.za

6. With Debit Counselling problems: The national credit regulator also deals with disputes that are not resolved by the credit ombud. The chief executive officer is Nomsa Motshegare.

• ShareCall: 0860 627 627
• Telephone: 011554 2600
• Fax: 011 554 2871
• Post: PO Box 209, Halfway House, 1685
• Email: complaints@ncr.org.za or (debt counselling complaints) dccomplaints@ncr.org.za
• Website: http://www.ncr.org.za

7. NFOSA or the “National Financial Ombud Scheme” has combined many of the Ombud services relating to financial, investment and insurance issues. In other words, anything to do with banking, vredit, life and non-life insurance matters can now be arbitrated by the NFO.

• Telephone: 0860 800 900
• WhatsApp +27 66 473 0157
• Address: 110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
• Email: info@nfosa.co.za
• Website: http://www.nfosa.co.za

8. With Financial advice problems: the ombud for Financial Services Providers is Noluntu Bam.

• Telephone: 012 470 9080 or 012 762 5000
• Fax: 086 764 1422 or 012 348 3447
• Post: Sussex Office Park, 473 Lynnwood Road,Lynnwood, 0081
• Email: info@faisombud.co.za
• Website: http://www.faisombud.co.za

9. With Investment problems, The financial Service Conduct Authority (FSCA) Formerly FSB which regulates the financial services industry. Commissioner: Ms. Katherine Lee Gibson This includes challenging beneficiary nominations

• Contact Centre: 0800 20 37 22
• Switchboard: +27 12 428 8000
• Post: PO Box 35655, Menlo Park, 0102
• Email: info@fsca.co.za
• Website: http://www.fsca.co.za
• Anonymous Fraud & Ethics: fsca@behonest.co.za

10. With Life Assurance problems: The ombudsman for Long-term insurance is Judge Ron Mclaren.

• Sharecall: 0860 662 837
• Telephone:021 657 5000
• Fax:021 674 0951
• Post:Private Bag X45, Claremont, 7735
• Email: info@ombud.co.za
• Website: http://www.ombud.co.za

11. With Medical Scheme problems; The Council For Medical Schemes is a Statutory body that supervises medical schemes. The acting registrar of Medical Schemes is Dr Sipho Kabane.

• Maxicall: 0861 123 267
• Fax: 012 4307644 ( inquires) or 086 673 2466 ( complaints)
• Email: complaints@medicalschemes.com
• Post: Private Bag X34,Hatfield, 0028
• Website: http://www.medicalschemes.com

12. With Motor Vehicle problems: The Motor Industry Ombudsman is an independent institution that resolves disputes between the motor and related industries and their customers. The ombudsman is Johan van Vreden.

• MaxiCall: 0861 164 672
• Fax:086 630 6141
• Post: Suite 156, Private Bag x025, Lynnwood Ridge, 0040
• Email: Info@miosa.co.za
• Website: http://www.miosa.co.za

13. With Retirement Fund problems: The Pension Funds Adjudicator Is Muvhango Lukhaimane.

• Telephone: 012 748 4000 OR 012 346 1738
• Fax: 086 693 7472
• Post: PO Box 580, Menlyn, 0063
• Email: enquiries@pfa.org.za
• Website: http://www.pfa.org.za

14. With Short-Term Insurance problems: The Ombudsman For Short-term Insurance is Advocate Deanne Wood.

• Sharecall: 0860 726 890
• Telephone: 011 726 8900
• Fax: 011 726 5501
• Post: PO Box 32334,Braamfontein, 2017
• Email: info@osti.co.za
• Website: http://www.osti.co.za

15. With Tax Problems: The Tax Ombud is Judge Bernard The Tax Ombud Can help you to resolve administrative and procedural problems with the South African Revenue Service.

• Sharecall: 0800 662 837
• Telephone: 012 431 9105
• Fax: 012 452 5013
• Post: PO Box 12314, Hatfiled, 0028
• Email: complaints@taxombud.gov.za
• Website: http://www.taxombud.gov.za

16. Whistelblowing and anti corruption

• 086 000 5050 (from South Africa)
• +27 31 308 0600 (international)
• Email us: admin@whistleblowing.co.za
• Website: www.whistleblowing.co.za

17. Government anti corruption

• Whatsapp: 072 013 5569
• SMS Callme to: 44 666
• Tel: 0800 023 456
• Website: www.corruptionwatch.org
• Report Corruption link

18. South African Council for Educators – For students and educators regarding any type of abuse or complaint in the education sector

• Tel: 012 663 9517
• Website with National contacts: https://www.sace.org.za

19. Consumers with Cellphone billing or related issues: ICASA is able to help consumers on many levels with communication related issues. Some of the common issues would be:

– Poor network coverage or quality of service (e.g., dropped calls, slow internet).
– Unfair billing disputes (e.g., incorrect charges, unauthorized deductions).
– Contract disputes with mobile network operators or internet service providers (e.g., cancellation penalties, unfair terms).
– Data and airtime disappearing unfairly.
– Failure to port (transfer) a phone number to another provider.

• General Enquiries: info@icasa.org.za
• Consumer Complaints: consumer@icasa.org.za
• Head Office: +27 (0)12 568 3000/3001
• Address: 350 Witch-Hazel Ave, Eco-Park Estate, Centurion, 0144
• Email: Consumer Complaints: consumer@icasa.org.za
• Website: http://www.icasa.org.za