Here is a complete list of Ombudsman in South Africa which will help with anything from Banking and pension payment issues to insurance, sectional title, credit and even vehicle related issues. When to contact the Ombudsman. (below are a few examples)
What is an OImbudsman? An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints.
A. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you.
B. If the claimed amount or the policy amount differ substantially from your payout and you do not understand the fees/disbursements or other charges on the statement.
C. If you have used all of the internal processes to attempt to resolve your complaint/query and are still dissatisfied or it still remains unresolved.
If you think you have been a victim of a scam please read the following post regarding identifying scams of various types and how to respond. How to Identify scams and the remedies >>
- With banking problems: the Ombudsman for Banking Services is Reena Steyn.
- Sharecall: 0860 800 900
- Telephone: 011 712 1800
- Fax: 011 483 3212
- Post: PO Box 87056, Houghton, 2041
- Email: info@obssa.co.za
- Website: http://www.obssa.co.za
- With COMMUNITY SCHEME-RELATED problems: The Community Schemes Ombud Service is a statutory dispute-resolution service for owners and residents of community schemes, including sectional title schemes, share block companies, homeowners’ associations and schemes for retired persons. The chief ombuds are Advocate Seeing Letele.
- Telephone: 010 593 0533
- Fax: 010 590 6154
- Post: 63 Wierda Road East, Wierda Valley, Sandton, 2196
- Email: info@csos.org.za
- Website: http://csos.org.za
- With CONSUMER-RELATED problems: The National Consumer Commissioner is Ebrahim Mohamed.
- Toll-free: 0860 003 600
- Telephone:012 428 7000
- Fax: 086 758 4990
- Post: PO Box 36628, Menlo Park, 0102
- Email: Complaints@thencc.org.za
- Website: http://www.thencc.gov.za
- The Consumer Goods and Services Ombud Is Advocate Neville Melville. This is a Voluntary dispute-resolution scheme that has jurisdiction only over retailers, wholesalers and manufacturers that have agreed to subscribe to the consumer goods and services industry Code of Conduct.
- Sharecall: 0860 000 272
- Fax:086 206 1999
- Post: PO Box 3815,Randburg, 2125
- Email: info@cgso.org.za
- Website: http://www.cgso.org.za
- With Credit Transaction problems: the credit Ombud is Nicky-Lala-Mohan.
- MaxiCall: 0861 662 837
- Telephone: 077 781 6431
- Fax: 086 674 7414
- Post: PO box 805, Pinegowrie, 2123
- Email: ombud@creditombud.org.za
- Website:http://www.creditombud.org.za
- With Debit Counselling problems: The national credit regulator also deals with disputes that are not resolved by the credit ombud. The chief executive officer is Nomsa Motshegare.
- ShareCall: 0860 627 627
- Telephone: 011554 2600
- Fax: 011 554 2871
- Post: PO Box 209, Halfway House, 1685
- Email: complaints@ncr.org.za or (debt counselling complaints) dccomplaints@ncr.org.za
- Website: http://www.ncr.org.za
- With Financial advice problems: the ombud for Financial Services Providers is Noluntu Bam.
- Telephone: 012 470 9080 or 012 762 5000
- Fax: 086 764 1422 or 012 348 3447
- Post: Sussex Office Park, 473 Lynnwood Road,Lynnwood, 0081
- Email: info@faisombud.co.za
- Website: http://www.faisombud.co.za
- With Investment problems, The financial Service Conduct Authority (FSCA) Formerly FSB which regulates the financial services industry. Commissioner: Ms. Katherine Lee Gibson This includes challenging beneficiary nominations
- Contact Centre: 0800 20 37 22
- Switchboard: +27 12 428 8000
- Post: PO Box 35655, Menlo Park, 0102
- Email: info@fsca.co.za
- Website: http://www.fsca.co.za
- Anonymous Fraud & Ethics: fsca@behonest.co.za
- With Life Assurance problems: The ombudsman for Long-term insurance is Judge Ron Mclaren.
- Sharecall: 0860 662 837
- Telephone:021 657 5000
- Fax:021 674 0951
- Post:Private Bag X45, Claremont, 7735
- Email: info@ombud.co.za
- Website: http://www.ombud.co.za
- With Medical Scheme problems; The Council For Medical Schemes is a Statutory body that supervises medical schemes. The acting registrar of Medical Schemes is Dr Sipho Kabane.
- Maxicall: 0861 123 267
- Fax: 012 4307644 ( inquires) or 086 673 2466 ( complaints)
- Email: complaints@medicalschemes.com
- Post: Private Bag X34,Hatfield, 0028
- Website: http://www.medicalschemes.com
- With Motor Vehicle problems: The Motor Industry Ombudsman is an independent institution that resolves disputes between the motor and related industries and their customers. The ombudsman is Johan van Vreden.
- MaxiCall: 0861 164 672
- Fax:086 630 6141
- Post: Suite 156, Private Bag x025, Lynnwood Ridge, 0040
- Email: Info@miosa.co.za
- Website: http://www.miosa.co.za
- With Retirement Fund problems: The Pension Funds Adjudicator Is Muvhango Lukhaimane.
- Telephone: 012 748 4000 OR 012 346 1738
- Fax: 086 693 7472
- Post: PO Box 580, Menlyn, 0063
- Email: enquiries@pfa.org.za
- Website: http://www.pfa.org.za
- With Short-Term Insurance problems: The Ombudsman For Short-term Insurance is Advocate Deanne Wood.
- Sharecall: 0860 726 890
- Telephone: 011 726 8900
- Fax: 011 726 5501
- Post: PO Box 32334,Braamfontein, 2017
- Email: info@osti.co.za
- Website: http://www.osti.co.za
- With Tax Problems: The Tax Ombud is Judge Bernard The Tax Ombud Can help you to resolve administrative and procedural problems with the South African Revenue Service.
- Sharecall: 0800 662 837
- Telephone: 012 431 9105
- Fax: 012 452 5013
- Post: PO Box 12314, Hatfiled, 0028
- Email: complaints@taxombud.gov.za
- Website: http://www.taxombud.gov.za
- Whistelblowing and anti corruption
- 086 000 5050 (from South Africa)
- +27 31 308 0600 (international)
- Email us: admin@whistleblowing.co.za
- Website: www.whistleblowing.co.za
- Government anti corruption
- Whatsapp: 072 013 5569
- SMS Callme to: 44 666
- Tel: 0800 023 456
- Website: www.corruptionwatch.org
- Report Corruption link
- South African Council for Educators – For students and educators regarding any type of abuse or complaint in the education sector
- Tel: 012 663 9517
- Website with National contacts: https://www.sace.org.za
Hi – is there any way I can complain with regards the winding up of an estate? The executor [which is a well known company] took 6 months to close the deceased bank account which resulted in debit orders going off the account in excess or R60,000.00 – The executor states that it is a cost for the heirs to carry. Is this correct? They were advised and all documentation was sent through in July 2020 including instructions that the heirs did not know the status of debit orders on the bank account. The bank was only notified on the 25th January 2021 which resulted in numerous debit orders going through. Please assist?
Hi, you could try the ombudsman for long term insurance if the executor was an insurance company. https://www.ombud.co.za/complaints-process/submit-a-complaint
Or the banking Ombudsman. A bit difficult when the company is not known.
Duties and responsibilities of executors are mandated by law.
HI
Which ombudsmen can you use if a Executor who is a lawyer has not distributed all the funds as yet ad refuses to take your calls or give you the final distribution account
Good evening could someone please assist me. I’m looking for the Vodacom Ombudsman contact details South Africa.
See item 3. above for consumer related issues.
Good day
I need help with a courier company that is refusing to take responsibility for damaged goods.
Consumer issues are dealt with by the National Consumer Commissioner. See 3. above
interdict on my property.
I require the interdict uplifted the bank and the Attorney say they have no records the files are closed as the interdicts are over 15 years old. I sold my property, and the bank and the Attorneys are drugging their feet at uplifting the interdict I am being pushed from pillar to post since May 2021 its four months and the matter is not resolved. The bank say they cannot find records of this interdict. What do I do? does this interdict remain on my property forever?
Try going to the issuing court and request a copy of the interdict. They are likely to be in a position to advise on how to get it lifted.
How do I get hold of an ombudsman to assist in an account dispute with The City of Tshwane?
Hi can someone assist me with ombudsman dealing with the department of mineral and energy, i payed a deposit of R15 000 10 years ago for river sand mining certificate, which i got, the operation never took place, now i want my money back department is playing hide and seek when it come to refund deposit, i m unemployed at the moment i can’t afford a lawyer
Good evening please can you help me with a email or contact nr for a sosial worker that’s trying to rip me
Off she confirmed telephonically that her services wont be more the R15000 she keeps on invoice me and its now over R32000 she s a lier and even
Charge me for telephonic conversation with people R500 that I know for a fact phoned her agording to her I still owe her R9000 I wont pay her a futher sent
Gooday. Who can I contact with a complaint against a Funeral Home in Gauteng?
Good day
I need the ombudsman that can assist me a refund from a Higher education institution, it’s over a year since they have promised to refund me and when I follow up I always get excuses that finance people work from home and the payment has been rescheduled.
I will appreciate your response.
Hi
I would like to make a complain about brooks and luyt Inc. / capitec1@brooksluyt.co.za, regarding this issue of proof of payment that was made at capitec bank on the 30/08/2021 and sent to them
I have forwarded them this proof of payment from capitec bank for several times but this seems not to be enough
I have even requested another method of communicating with them about sending this proof of payment but to no avail
I do think I have exhausted all avenues regarding this matter
yours MM.Merafe
0731272447 – cell no
pmerafe@ymail.com
7302110785089 – id no
still waiting for a rep[ly
This page provides the contact information of the various Ombudsman in SA, please contact the relevent Ombud directly.
still waiting for a reply
Please use the information above and make contact with the relevent ombudsman directly. https://www.pensionfund.co.za/statutory-bodies/list-of-ombudsman-in-south-africa-that-can-help-with-any-complaints-you-may-have/
Good day
Hope you well.
Who is the ombudsman for Electricity reseller. ? There is a company in Johannesburg which resells electricity to IHS Properties Tenants that is charging ridiculous tariffs.
hi
Who is the ombudsman for Electricity reseller. ? There is a company in Johannesburg which resells electricity to IHS Properties Tenants that is charging ridiculous tariffs.
well i did submit a comment before nothing came of it
should i start all over again?
SASSA Fraud – to whom can i send the complaint
Who can i contact with wca problems. They registered the laim under wro g co.pany name. Now my work refuses to pay me
Good day. I’m looking for assistance with cell c. They debited for a cell phone I never purchased.