As a follow up to the article that indicates the increased level of complaints against pension fund administrators and the current pension fund adjudicators record of dealing with these cases, we thought you would like to know a little about the person who adjudicates the cases brought before the pension fund adjudicators office.

Name: Antoinette Muvhango Lukhaimane

Education: Highest appears to be an MBA from Wits business school in 2013 but holds an LLB, LLM and various other legal/finance qualifications.

She has been in Government since 2002, of which most of her time was spent at the pension fund adjudicators office, including a stint as deputy pension fund adjudicator for a year prior to her appointment in 2013.

Read her full CV on parliaments website: CV of Pension fund adjudicator – Antoinette Muvhango Lukhaimane>>

Take a look at Antoinette Muvhango Lukhaimane Linkedin profile >>

Or, take a look at her short resume on the PFA website >>

It is always a good idea to know a little about the person who will be taking on your case. We hope you find the information useful and of course, once you have read this, follow the instructions on the “how to lodge a formal complaint against your pension fund administrator” page and make her life easier when it comes to making a decision.

If you lay out your case well, provide her with the correspondence (in date order) and any evidence, emails etc showing what you have done and how you have attempted to deal with your query, you will be well rewarded.

The pension fund adjudicator is a very busy person and your job is to make her life easier, not leave her having to wade through mountains of paper. Prepare it, collate it, and put it in a file. Make a copy of the whole file for your records and provide it to her, well marked with your name, contact info and any other relevent information. Make notes and a summary of all the times you contacted by phone, email or post along with reference numbers, times and names of people you spoke to.

I hope you understand how important it is to provide comprehensive documentation with time lines for a good chance of success. Be prepared!!