We receive calls/emails on a daily basis from people who appear desperate when it comes to lodging a query or complaint with/against a pension fund administrator which resulted in us making each fund administrators contact details available, along with the funds they administrate.
This in itself did not have the desired effect as there appear to be very strict procedures which need to be adhered to if you want your query dealt with.
The pension fund adjudicators website gives us the information required to lodge a formal complaint but for example, I searched around on NBC Holdings website among others, to try and find out what the correct channels are to lodge a query or a complaint in terms of the legislation but have been unable to find the information I am looking for.
Please read the PDF thoroughly as your query/complaint is not likely to be dealt with if the procedure is not followed.
Complaint procedure document >>
Lodge a complaint directly with the pension fund adjudicator >>
Lodge an unofficial complaint with HelloPeter.com and learn how well they attend to queries/complaints
Please use the search facility in the blue strip above to search for your fund name or the administrators name if you know it and the results will give you their tel number. You will need to ask for their address and we would recommend sending correspondence by registered mail or if sent by email, request a read receipt.
If there is anyone who has procedural information for any particular fund administrator, please let us know so that we can make it available to others.
I cannot help feeling that some fund administrators are not adequately equipped to deal with the numbers of queries/complaints and hide behind legislated procedures for their poor service and communication with their customers.
I apologise for the rant, but trying to help people who have queries in this industry is really quite frustrating.
I’m retired 2017 looking fore my Tax Certificate
L.n.p mkhize,6710280593086,do i qualify for surplus since i resigned in 2014 ,from deptmnt of education?
7905305426085,divorce was granted on the 15th June 2018, I am still waiting for my payment.How long does it take because its been 5 months now.
Would like the E form to lodge an offical complaint / request for assistance in resolving the iutstanding monthly pension payment iro our GEPF pensioner who has not received her monthly pension overseas since January despite numerous attempts to do so
Please investigate funds that may be outstanding for my Father.
Pension and Provident Surplus
DOUGLAS HAIG EMOND
ID: 380717 5106 082
He was with TIGER BRANDS for many years.
Hi Shelley
I’m currently in a similar situation. I would like to find out if you ever received any assistance.
we lodged a claim for the death of a spouse and they were customery married and we had the proof from the chief that they were married .
Hi my name is Simphiwe Mhlongo ID8809165821089 can someone please help me i have been waiting for payout from August how long does it takes ?
Submission of the disease claim.
I got it difficult to submit the late pension claims. I got all paperwork as requested and the letter of authority from the Masters.
Charles Motlhabe.
ID number: 5307185244088
I did sent my papers to Mibfa 3 times.They told me they didn’t receive my papers.Send it the 4 time they got it at last.After 6 weaks i fone for my statement and every time they give me dates to fone.Still i battle to get my staement.They keep giving me dates and nothing has been done.Please i hope that there will be answers for me for my money this time please.Thanks a million
Hi iam gaynor mellisa bronkhorst and I never apply for provident fund at nbc holding I work for green cross for about 10 years and in 2013 I just left never received any money who can I contact for asistance
nchimunyakalinda9@gmail.com
My dad is going through the same thing since 2022, he has called more than 20 times since we started and each and every time he’s told to call back after 10 days, then after 2 weeks. Last month he was told his file is with management and management will call him back, then he was told his documents are sent for auditing and last 2 weeks back he was told again to call after 2 weeks. The procedure is frustrating him and us so bad that he’s even thinking of getting s lawyer that we can’t even afford
Please advise why i wasnt paid a Surplus Fund as did other Tiger Brands employees.
I was with Tiger Brands for many years.
Hi am seneo lenah mogara been working for bidvest cleaning company for 5 yrs pls assist about my provident fund
Good day My name is Beauty Mbete please advise as why I did not received all the money I applied for it’s not even half of my claim as I need the money to my children’s tuition fees and school fees,stationery and clothes all my debts and rent needed to be paid.
Ref;3076580
ID:591******9080
Cell No:0604126060
I have been working for Edcon compony for 4 years i feel like they robbed me because they only paid me only R11400 for providend funds,can you please check for me how much am i supposed to get my ID:8206060220089
Good day i would like to query regarding my provident fund money I use to work for cleaning company, Nakisani cleaning services
Hi im still waiting for my money to payd up i give them the application 3month ago plz can you follow up this is my money and i want it soon as possible thanks
Goodday I phone the telephone numbers given only to be assisted a few times then the operator hang up on me,then I Google alternative numbers and receive no answer on the other side numerous times. My claim papers was last received and due to a problem with the printers they couldn’t print,now I get no answers when I try to investigate when payment will be done.This claim is running for more than 5 years already,hope by complaining I will get the service I need.TIA
Why mibfa takes too long to pay.. I have applied October 2020 now is almost March 2021 and everytime I call to enquire I am told is still on checking department call after 2 weeks.
Hi Godfrey did end up getting paid? My father is still struggling since 2022,the keep telling him to call after 10 days, then call after 2 weeks and and and… Its frustrating him. Please advise on further steps to take if u managed to get help. Thank you
I phoned Mibfa to find out about the procedure to claim .
The claim form I got on their website.
Bank details and account conformation.
ID copy and employer details.
Above was Desember 2020
Months later I receive a call from Mibfa stating that She did not receive any forms from me. But she must have found my cell number somewhere. She sends me exactly the same form I sent her. Again I have to send an ID.
The next round I have to send bank statements and the original claim form again.
3rd time I now have to send divorce papers and the claim form again.
I wondered where these people have studied.